As a franchisee, you are a small business owner. Of...
Customers that require the services of a home and garden franchise generally will require repeated maintenance of their home and/or property. If you give each job 110% then you are well on your way to keeping those valuable repeat customers that will keep you successful and profitable.
With this particular business there generally will be the requirement to spend much time at people’s homes surveying the home and/or grounds and giving an estimate. In these first encounters with your potential customers it is critical that you are able to be personable and friendly.
Skill and work quality is also very important when it comes to acquiring and keeping paying customers. Home and garden franchises are wonderful in the sense that they offer training in the services you will be offering so that when you get that important customer you will be able to give them the quality service that will not only have them asking you back but have them referring you to their friends and loved ones.
While at first thought you would not think that with a home and garden business customer service skills would be an important quality, but indeed it is. Customers will rate you on your quality or work, your customer service skills, your pricing and general knowledge of your industry. Like any other business if you love what you do it will shine though to your customers and in your quality of work.