MaidPro Franchisee, Jonathan Shelson
BeTheBoss.ca: Full Name, background, office name, what propelled you to look into a franchise?
JS: My name is Jonathan Shelson and I opened MaidPro Thornhill in February 2017. I’ve owned my own business in the past and spent time working for others. I was ready to work for myself and I loved the idea of the support and systems provided by a franchise.
BTB: What made you choose MaidPro from all the franchise opportunities you looked at?
JS: As soon as I walked into the MaidPro Home Office for a tour I knew it was the right place for me. I also spoke to twenty other MaidPro franchise owners in Canada and the States. Over the last year both the franchise owners and Home Office team have become a second family to me.
BTB: Can you describe the support you got from MaidPro head office team as you got started?
JS: The support from MaidPro Home Office was nothing short of fantastic during start-up. My start-up coaches provided me with support that was tailored to my unique needs. Not every business owner and territory is the same. They really understood this and made sure to adapt the support accordingly. I also can’t say enough good things about the other franchise owners in Canada and abroad. They genuinely cared about my success and provided me with another great layer of support.
BTB: What have you found to be your greatest key to success?
JS: At the end of the day this is a people business, specifically staff. Taking great care of our staff has resulted in great feedback from clients, and in turn growth for the business. Aside from this, networking with other owners has also been invaluable. MaidPro organizes Peer Performance Groups amongst owners within their region. I’ve learned a lot by connecting with my peers in this region. They’re a great mix of newer and veteran owners with offices of all sizes.
BTB: Describe the most rewarding part of owning your business?
JS: The most rewarding part of this experience has been helping people. Whether it’s the staff who have more flexible hours for their families or offering free cleaning to cancer patients. We love helping people. I look forward to helping other new franchisees in the future!
BTB: What are your goals going forward?
JS: Grow! We have a great product in a great market. We look forward to being the household name in cleaning in Toronto!
BTB: What advice would you give to a potential franchisee?
JS: My best advice is to take care of your staff and they will take care of you. Aside from that, relationships are key - with customers, employees, other franchise owners, and the Home Office.
BTB: What are the biggest advantages that MaidPro gives you in your business?
JS: The support has been huge. From the marketing department, to the sales centre, to the coaching team. Everyone has the best interest of the owner’s at heart. I always feel that I can pick up the phone and call the Home Office. They treat us like family, there aren’t many franchisors where the President invites owners to their house for a BBQ and gives out their personal cell phone number.
BTB: How does MaidPro help you to differentiate yourself from your competition?
JS: The support system and resources MaidPro has are unparalleled. From training systems for new staff to the technology and marketing, everything is truly top-notch.